Document / AML-15

KYC / AML policy

This page explains the identity verification (KYC) and anti-money-laundering (AML) procedures Matrix Edge applies to every client, why they exist, what they require from you, and how your data is handled. Professional, neutral, and written for readers without a legal background.

1. Introduction

Know Your Customer (KYC) procedures verify who our clients are, and Anti-Money Laundering (AML) procedures prevent the platform from being used to disguise the origin of funds, including through the financing of prohibited activities (CFT/CTF checks). The purpose of both is the same: a financial platform that knows its clients is safer for those clients and unwelcoming to criminals. Verification happens before your first withdrawal in every case, and for most clients it completes during onboarding.

2. What KYC is

KYC means identifying the client and confirming that the details provided are truthful and current. In practice this covers your legal name, date of birth, residential address, and a document check that ties those details to an official record. For corporate or trust arrangements, equivalent checks apply to the entity and its controlling persons. The outcome is a verified client file to which every later check and transaction can be compared.

3. What AML is

AML is the set of measures that detect and prevent money laundering: risk assessment of clients and activities, monitoring of transactions for patterns inconsistent with a client profile, and escalation of suspicious activity to the appropriate authorities where required. It is a continuous process rather than a one-time check, and it works alongside KYC because monitoring is only meaningful when the baseline identity is known.

4. Why identity verification is required

Verification protects you directly: it blocks criminals from opening accounts in your name, prevents stolen payment methods from being used on the platform, and keeps restricted persons out. It also satisfies the applicable requirements of the Trinidad and Tobago regulatory framework described on our Licensing and regulation page. Without functioning verification, no reputable payment provider or exchange would serve the platform at all, so the requirement is structural, not bureaucratic.

5. Documents we ask for

Identity is confirmed with a government-issued photo document: passport, national identification card, or driver's licence. Address is confirmed with a recent utility bill, bank statement, or official correspondence in your name, dated within the last three months. Where a check requires it, we may ask for a short selfie or live image to confirm that the person submitting the documents is their holder. We only ask for documents we actually use, so nothing beyond this list is requested as standard.

6. The verification process, step by step

Step one: registration, where you provide your basic personal details. Step two: document submission through your account, uploading the items listed above. Step three: automated checking, which compares documents against issuing-authority formats and data sources. Step four, where needed: manual review by the compliance team, typically for documents the automated layer could not fully confirm. Step five: the outcome is confirmed to you by email, and any failed step comes with the reason and what to resubmit.

7. Enhanced due diligence (EDD)

Certain situations call for enhanced checks: clients in public positions or their close associates, complex ownership structures, funds originating from activities with elevated risk profiles, or transaction patterns that differ sharply from your declared profile. EDD may involve additional documents, questions about the source of funds, or senior compliance sign-off before activity proceeds. It is applied to situations, not to nationalities or professions as categories.

8. How long verification takes

Straightforward checks with clear documents usually complete within one business day, since the automated layer handles most of the work. Manual reviews add time: expect two to three business days where a document needs human judgement, and up to five where external confirmation is involved. Timings run during support hours, Monday to Friday, 8:00–17:00 (AST). If your check has been quiet for longer, write to [email protected] rather than submitting the same documents again, which can slow the queue further.

9. Reasons verification can be refused

A check can be declined or paused for specific reasons: documents that are expired, unreadable or cropped so security features cannot be seen; details that do not match across documents; suspicion of alteration; a name or address that cannot be confirmed against available records; or failure to provide requested additional information within the stated window. In each case we tell you which reason applies. A refusal of verification is a refusal of service, and funds already deposited are returned through their original route.

10. Transaction monitoring

Ongoing monitoring compares account activity against your verified profile: sizes, frequency, counterparties and patterns. Where activity is inconsistent with the profile, the platform can request an explanation, apply additional verification, or in defined cases restrict specific functions, including withdrawals, while the review completes. These measures are precautionary and do not themselves imply wrongdoing; the large majority of reviews end with the account returning to normal.

11. Your responsibilities as a client

You are responsible for providing accurate, current and genuine information, and for updating details that change, such as your address. Using the account in your own name only, funding it from payment methods in your own name, and not sharing access are conditions of service. Providing false information or acting for an undisclosed third party can lead to suspension and termination, and where required, to reporting. If you notice an error in your file, tell us early; honest mistakes corrected quickly are unremarkable, patterns discovered late are not.

12. Storage and protection of verification data

KYC and AML records are stored encrypted, with access limited to the compliance and support roles that require it operationally, and every access is logged. Retention follows the applicable requirements: verification records are kept for the period required by the Trinidad and Tobago framework after the client relationship ends, after which they are deleted or anonymised. The full handling of personal data, including your rights over it, is described in the Privacy Policy.

13. Who receives your data

To run verification, data is shared with defined categories of recipients: identity verification providers that check documents, IT providers that host the encrypted records under contract, affiliated companies involved in providing the service, and regulators or other state authorities where disclosure is required by applicable law. Each category receives only what its function requires. There is no sale of client data, and no sharing for advertising purposes.

14. Compliance with applicable requirements

Matrix Edge complies with the applicable requirements of the Trinidad and Tobago regulatory framework for client onboarding, identity verification, record keeping and suspicious activity handling, and with the equivalent requirements of other jurisdictions where the platform serves users from the cross-border desk. Verification standards are reviewed as those requirements evolve, so the procedures on this page represent the current standard rather than a fixed historical snapshot.

15. Contact for KYC/AML questions

Questions about verification status, document requirements, or any part of this policy go to [email protected], marked for the attention of the Client Support and Compliance team. If you believe a verification decision was wrong, the same address starts the review, and unresolved disagreements follow the process on the Complaints page.