Document / FRD-01

Fraud warning

Our company takes every piece of information and every suspicion connected with fraudulent activity seriously. From time to time we identify companies that use our name or names similar to ours without permission, which can cause confusion and spread inaccurate information about our company and its services.

Why we publish this notice

Financial brands attract impersonators, and the more visible a platform becomes, the more attractive it is to clone. Fraudsters copy designs, quote real staff names, and use domains one character away from ours. We maintain this standing notice because the pattern repeats: a victim deals with what they honestly believe is Matrix Edge, and only later discovers they never touched our systems at all. Naming the pattern openly is the cheapest defence we can give you.

Clone companies

If you suspect you are dealing with a clone using our brand, name or logo, do not share any personal information with it and notify us immediately by email at [email protected]. We work continuously to identify clone operations, and we are equally clear that some remain unidentified for a period of time. Clients should always verify the legitimacy of any company they interact with online before sharing personal data or beginning any business relationship.

The only domain Matrix Edge operates is matrix-edge.org. Official email arrives from addresses ending in matrix-edge.org, with the account-protection code described on the Security page. Our staff will never ask for your password, a one-time passcode, remote access to your device, or payment to a personal account or a wallet address sent to you in a chat message. Any of those is, by definition, not us.

Known patterns to watch for

The most common approach is a phone call or message claiming an urgent problem with your account, followed by pressure to move funds quickly to a safe destination, which is the fraudster's. A second pattern is a cloned website offering an improved bonus or a version of the platform at a slightly different address, collecting registration data that is then used on the real site or elsewhere. A third is social media accounts repurposed with our branding that recruit for paid mentorship groups. The genuine platform never charges mentorship fees and never recruits through direct messages.

Three checks catch nearly every attempt. The page you are on should be matrix-edge.org in the address bar, spelled exactly, over a secure connection. The message you received should carry your account protection code, and it should never ask for a password, a one-time passcode, or payment somewhere new. The person contacting you should already know your details rather than asking you to re-provide them all from scratch; if any check fails, stop and write to the real support address before doing anything else.

Our responsibility, stated honestly

We are aware of cases of improper use of our name and likeness for fraudulent purposes, which we cannot influence or control. While we sincerely regret the financial losses suffered by anyone caught in such schemes, the company bears no responsibility for fraudulent operations carried out in our name by parties outside it. What we do take responsibility for is speed: reporting a suspected clone to us triggers publication of the details we can confirm, warnings to affected clients where identifiable, and reports to the relevant authorities.

If you have already shared data or funds

Act quickly rather than quietly. Change the password of the affected email account and any account that shares it, contact your bank or card issuer immediately about any payment, and report the matter to the police cybercrime unit and to the platform the fraudster used to contact you. Then write to us with everything you have: addresses, numbers, screenshots. We cannot reverse payments that never touched our systems, but the record helps the next potential victim, and every report feeds the patterns above.